Refund Policy
We appreciate you shopping with Nailva ! Our press-on nails and matching accessories are crafted with great care, and we’re dedicated to ensuring you love every item you purchase.
Final Sale Policy
For hygiene purposes and because our products are handcrafted, we do not offer returns or exchanges for cases such as a change of mind or selecting the wrong size. Please double-check your size before placing your order to avoid inconvenience.
Damaged, Defective, or Incorrect Items
If you receive an item that is broken, faulty, or not what you ordered, please contact us within 3 days of receiving your package. Send your email to nailva.beauty@gmail.com, and include your order number as well as clear photos showing the issue. We will happily send a replacement or offer store credit if appropriate.
Shipping-Related Concerns
AlvaNail is not responsible for lost or delayed shipments caused by incorrect shipping addresses or carrier issues. Please ensure all your shipping details are correct when you check out.
Custom Orders
Once you place a custom nail order, it cannot be refunded under any circumstances.
Need Assistance?
We’re always here to help! Please don’t hesitate to email us at nailva.beauty@gmail.com with any questions you may have. Our team will get back to you within 1–2 business days.